Westhill Park care home

Our dad has lived at Westhill for nearly 5 years; our mum was also a resident until she passed away 3 years ago. The care throughout has been exceptional and since they moved in, we've always had regular updates about our parents' health and care. Staff treat residents with genuine compassion, respect, and warmth. When they moved in (during lockdow… Read moren) they helped get Dad a Parkinson's diagnosis and on the right medication, and they supported Mum through dementia with skill and sensitivity, which made a difficult time more manageable. Now Dad is in end-of-life care, and they continue to do everything they can to keep him safe and comfortable. The management are proactive, kind, and always make sure he gets what he truly needs - not just what the guidelines say. Every member of staff shows the same outstanding commitment - knowing each resident by name, respecting their independence, and providing thoughtful, personal care that protects their dignity and safety.

The staff at Westhill Park care for my mum's specific needs very well and some go out of their way to ensure she has the correct diet and treatment. Where, on the rare occasion, I have had concerns, staff and senior staff have followed these up quickly and effectively, communicating well with me. It seems there is an excellent core team of full t… Read moreime carers. There are some ongoing issues I would like to see changed for the better. The ANPR parking enforcement is far too rigid. There have been a number of incidents where visitors for my mum have been wrongly fined and they could see no other option than to pay. One of these visitors has a very frail wife and had his hands full caring for her during the visit so inputting his registration onto the system was not done correctly. Due to this fine, he no longer visits mum, his sister, due to the stress and inconvenience caused by the parking enforcement. Entry for visitors can be a problem if no staff are near the front door, causing a wait

Mum was took into care on a trial basis as possibly suffering with dementia . Overall mum has been ok in my opinion . The care given by Our mum cannot be faulted . Myself my brother and Sister are constantly updated as and when needed regarding meds etc . It's a lovely bonus to have photos on social media aswell as personal copies of mums days… Read more out etc . Overall definately the best home for our mum . 2 plus years to date and long may she continue . Regards

I love visiting my mother and find that I have become part of the family at Westhill Park. Whether I am just with her or joining in with activities it is home from home. My mother feels comfortable with all of the staff, who know how to relate to the different residents. The residents also look out for each other which is lovely to see. Keep up th… Read moree good work.

I continue to be impressed with the levels of care provided at Westhill Park. My elderly mother has advanced dementia and therefore requires much assistance with her routine. This care is provided with professionalism, warmth and generosity of spirit. From my perspective, I am able to feel totally confident that my mother is cared for at all time… Read mores of the day. Furthermore, should there be a need for any communication between Westhill Park and me, then I am always kept fully informed and in a timely manner. I also value the online relatives' gateway facility which provides detailed and up-to-date notes about my mother and this means that I can seek information remotely and at all times.

25th March was Bluey Day. My granddaughter was invited to join in the fun filled celebrations. Bluet and Bingo are favorites in our house so you can imagine how excited she was. She had an amazing day , her great grandmother ( a resident )joined us so more memories made. . Bluey and Bingo made a fuss of all the children. There were lots of small to… Read moreys in the room and the staff laid on an awesome table of food with fantastic Bluey and Bingo cakes. In the afternoon all the residents got to meet these wonderful characters and had a photo taken. Westhill staff, you made my granddaughter a very happy girl. She still asks if Bluey will be there when we visit. So many thanks to you all for a wonderful day.

The home put on a Breakfast With Bluey experience in the cinema room for resident's families. I attended with my grandchildren and my daughter and we all thoroughly enjoyed ourselves. The food was plentiful and delicious and catered for all tastes. Also the character costumes were great and they really entertained all the children. The home always … Read moremakes us and the children feel welcome anytime of the day.